• English

    Google Translate Disclaimer

    The Maryland Department of Information Technology (“DoIT”) offers translations of the content through Google Translate. Because Google Translate is an external website, DoIT does not control the quality or accuracy of translated content. All DoIT content is filtered through Google Translate which may result in unexpected and unpredictable degradation of portions of text, images and the general appearance on translated pages. Google Translate may maintain unique privacy and use policies. These policies are not controlled by DoIT and are not associated with DoIT’s privacy and use policies. After selecting a translation option, users will be notified that they are leaving DoIT’s website. Users should consult the original English content on DoIT’s website if there are any questions about the translated content.

    DoIT uses Google Translate to provide language translations of its content. Google Translate is a free, automated service that relies on data and technology to provide its translations. The Google Translate feature is provided for informational purposes only. Translations cannot be guaranteed as exact or without the inclusion of incorrect or inappropriate language. Google Translate is a third-party service and site users will be leaving DoIT to utilize translated content. As such, DoIT does not guarantee and does not accept responsibility for, the accuracy, reliability, or performance of this service nor the limitations provided by this service, such as the inability to translate specific files like PDFs and graphics (e.g. .jpgs, .gifs, etc.).

    DoIT provides Google Translate as an online tool for its users, but DoIT does not directly endorse the website or imply that it is the only solution available to users. All site visitors may choose to use alternate tools for their translation needs. Any individuals or parties that use DoIT content in translated form, whether by Google Translate or by any other translation services, do so at their own risk. DoIT is not liable for any loss or damages arising out of, or issues related to, the use of or reliance on translated content. DoIT assumes no liability for any site visitor’s activities in connection with use of the Google Translate functionality or content.

    The Google Translate service is a means by which DoIT offers translations of content and is meant solely for the convenience of non-English speaking users of the website. The translated content is provided directly and dynamically by Google; DoIT has no direct control over the translated content as it appears using this tool. Therefore, in all contexts, the English content, as directly provided by DoIT is to be held authoritative.
    Go To Home Page

    Medical Care Coordination

    ​​Care Coordination for HealthChoice/Medicaid Recipients

    What is HealthChoice?

    HealthChoice is Maryland's Medicaid managed care program. Most people who qualify for Medicaid are required to enroll in a Managed Care Organization (MCO).

    It is best to select an MCO that your doctor participates with. If your doctor does not participate in the MCO you select or are assigned to, you will need to choose another primary care doctor (PCP) to oversee your medical care.

    What is a HealthChoice MCO?

    An MCO is a group of doctors, clinics, and other health care providers who work together to take care of HealthChoice members' health care needs.

    MCO’s are responsible for providing or arranging for most of your health care services including most pharmacy services. Some services, such as mental health and substance use disorder services, and certain drugs are covered by the State and not your MCO.

    The Administrative Care Coordination Unit (ACCU) serves as a local resource for all HealthChoice members.  The ACCU can help with the following:

    • ​Understanding your Health Choice benefits and how to access services.
    • Explain your MCO choices and how to change MCO's.
    • Help you find a primary care physician or specialist in your MCO's network. (You can change PCPs at any time.)
    • Help you find a dentist.
    • Help link you to Medicaid transportation services.
    • Help to get your prescriptions filled.
    • Help to renew your Medicaid benefits through the Maryland Health Connection.
    • Help keeping your information updated and getting a new Medicaid card if your card is lost or stolen.
    • Help resolving billing issues.
    • Explain your appeal and grievance rights.


    The ACCU Unit also has an Ombudsman. The local Ombudsman acts as an advocate for your health care needs.  An Ombudsman may contact you when there are complex medical issues involving care coordination with the MCO. The HealthChoice Program may also request that an Ombudsman contact you to ensure that any complaints that you have about your health care or MCO have been resolved. 

    Maryland Medicaid HealthChoi​ce Program ACCU/Ombudsman Services Brochure​​

    For more information, call (301) 759-5094 Monday through Friday, 8:00 a.m. to 4:30 p.m.