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    Electronic Visit Verification (EVV) ISAS Services Training

    ​This website is intended for users of the LTSSMaryand system. If you are interested in learning more about Maryland Home and Community-Based Service programs please visit the Home and Community-Based Services homepage at health.maryland.gov/mmcp/waiverprograms/Pages/Home.aspx​

    ​About EVV Services​

    Electronic Visit ​Verification (EVV) is technology that electronically verifies the time, place, provider, and recipient of services. In 2016, the Federal government passed the 21st Century Cures Act, requiring that all states implement EVV.

    The Maryland Department of Health first met this requirement in 2013 by implementing the In-Home Supports Assurance System (ISAS). Using a telephonic​​ timekeeping system, ISAS monitors service delivery to ensure accurate and timely payment to providers. Service providers clock-in and out of ISAS at the beginning and end of each shift.

    Personal Assistance Service Providers (CO/CFC/CPAS/ICS)


    ISAS Provider Portal Training Webinar
    LTSS MD Provider Portal Webinar for Temporary Services on POS

    Guides and FAQs

    • Billing for Services and Using the Provider Portal​
    • Steps to assist Agency Provider Adinistrators with submitting missing clock in and clock out times
    • A short guide to ISAS and Departmental policies that all Personal Assistance Providers must follow to receive reimbursement.

    Temporary Services to POS Training PPT for Providers -- June, 10, 2021

    • A guide to temporary service hours authorized for a timespan less than the full POS.  

    Personal Supports Service Providers (CP,CS,FS)

    The ​​Developmental Disabilities Administration (DDA) hosts a website for policies and procedures for EVV servcies. The website is targeted to DDA providers and CCS. The website can be found at the address below or by clicking the link here https://health.maryland.gov/dda/Pages/Electronic_Visit_Verification.aspx


    Entering EVV Services Through ISAS IVR
    • ​​A brief walk-through of how to clock-in and clock- out for services using the In-home Supports Assurance System (ISAS). 
    Search and View EVV Services in Provider Portal
    • Learn how to Search for Services rendered to individuals receiving Personal Supports & Personal Supports-Enhanced Services.
    • Learn how to Modify EVV Services that have been entered in Provider Portal. This includes how to edit and enter your DSP’s missing clock-in and/or clock-out information. 
    Adjusting EVV Services in Provider Portal
    • ​​​Learn how to adjust EVV claims that have been processed by MMIS. Adjust claim details to update service times and correct errors.
    DDA LTSS Provider Portal Reports
    • A brief review of provider reports available in the system. Various reports can help track authorized services, EVV services rendered and claim information for services paid or rejected.
    • ​Overview of reports used by DDA Provider’s for service and payment management. Reports included in the training Are the following: 
      • ​​DDA Servcies Rendered Report
      • Provider Portal Claims Report​
      • Remittance Advice Report 
      • DDA State Payment Report
      • Authorized Client Report
      • EVV Overlap Report​​
      • OTP assignment Report

    Guides and FAQs