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    The Maryland Department of Information Technology (“DoIT”) offers translations of the content through Google Translate. Because Google Translate is an external website, DoIT does not control the quality or accuracy of translated content. All DoIT content is filtered through Google Translate which may result in unexpected and unpredictable degradation of portions of text, images and the general appearance on translated pages. Google Translate may maintain unique privacy and use policies. These policies are not controlled by DoIT and are not associated with DoIT’s privacy and use policies. After selecting a translation option, users will be notified that they are leaving DoIT’s website. Users should consult the original English content on DoIT’s website if there are any questions about the translated content.

    DoIT uses Google Translate to provide language translations of its content. Google Translate is a free, automated service that relies on data and technology to provide its translations. The Google Translate feature is provided for informational purposes only. Translations cannot be guaranteed as exact or without the inclusion of incorrect or inappropriate language. Google Translate is a third-party service and site users will be leaving DoIT to utilize translated content. As such, DoIT does not guarantee and does not accept responsibility for, the accuracy, reliability, or performance of this service nor the limitations provided by this service, such as the inability to translate specific files like PDFs and graphics (e.g. .jpgs, .gifs, etc.).

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    Maryland Department of Health
    Office of Health Care Quality

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    Consumer FAQ's 

    Consumer FAQ’s is our updated reference guide for Consumers. You will find links to other web sites that can answer frequently asked questions such as 'What question do I ask when looking for a nursing home?. Where to Go for Help can also help you to locate information on OHCQ's web site.
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    Q. How can I make a complaint about a hospital, nursing home, clinical laboratory, home health agency, group home, dialysis center, substance abuse or mental health program or another health care provider?
    A. To make a complaint about health care facilities, programs, and providers, call the Office Of Health Care Quality.  For more information Click Here​​​
     
    Q. How can I make a complaint about an HMO?
    A. To make a complaint about an HMO, contact Consumer Complaints at the Maryland Insurance Administration. 
    https://insurance.maryland.gov/Consumer/Pages/FileAComplaint.aspx
     
    Q. How can I make a complaint about a physician?
    A. The Maryland Board of Physician Quality Assurance (BPQA) investigates complaints against physicians. http://www.mbp.state.md.us
     
    Q. How can I find out if my doctor has ever had a complaint filed against him or her or been subject to disciplinary action?
    A. The Maryland Board of Physician Quality Assurance (BPQA) can give you this information about physicians. http://www.mbp.state.md.us
     
    Q. What questions do I ask when I’m looking for a nursing home?
    A. Several publications are available that can help you to choose a nursing home, including what questions to ask, a description of general nursing home services, what to look for when you tour a nursing home, how to finance the nursing stay, and much more. Go to the Maryland Attorney General’s Office  https://www.marylandattorneygeneral.gov/
     
    Q. How can I find out the inspection results of a nursing home?
    A. Nursing home inspection results are considered public information. To obtain this information, you may make an appointment to look at our files or call to request the information by mail.

    OFFICE OF HEALTH CARE QUALITY
    7120 Samuel Morse Drive
    Second Floor
    Clumbia, MD 21046-3422
    Attn: Public Information Request
    Phone: (410) 402-8015

    Inspection results are also available from the U.S. Health Care Financing Administration (HCFA). Go to HCFA at http://www.medicare.gov. Use the Nursing Home Compare page.
     
    Q. Where can I find services for an aging parent, relative or friend?
    A. The Maryland Department on Aging is a good resource. For more information, Go to: http://aging.maryland.gov/Pages/ProgramsAndServices.aspx​
     
    Q. Where can I get help with health insurance issues or other consumer issues?
    A. The Maryland Insurance Administration can help you to solve insurance issues. For more information, Go to: https://insurance.maryland.gov/Consumer/Pages/FileAComplaint.aspx

    To get help with other consumer issues, Go to the Consumer Protection Office of the Maryland Attorney General’s Office web site at: 
    https://www.marylandattorneygeneral.gov/Pages/CPD/default.aspx
     
    Q. Where can I find the regulations for different types of health care services or programs such as hospitals, HMOs, assisted living, home health, substance abuse programs, nursing homes, etc.?
    A. The Office of Health Care Quality Regulations page contains links to the COMAR that provides quality of care licensing standards for health care providers and facilities. https://health.maryland.gov/ohcq/Pages/Regulations.OHCQ.aspx​
     
    Q. Is legal help available for an assisted living resident, family members of a residents, or small assisted living providers?
    A. Yes. The Legal Aid Bureau, Inc. provides free legal help to assisted living residents or their family members if you meet certain financial eligibility requirements.