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Course Descriptions

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​Classes for Everyone

Customer Service: A New Way of Thinking​​​
Unlocking the Power of Your Soft Skills
Strategies for Overcoming Distraction-David Rock
Thinking About Management?​
Thriving in Diverse Environments​

Classes for Managers

PEP for Supervisors - Writing Essential Job Functions & Performance Standards
Communication Skills & Positive Attitude
Lead & Develop Your Staff
​Your Management Role

Register on the HUB​

*If you require reasonable accommodations to attend any of our programs, please contact the Training Services Division at 410-767-1605​
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Maryland Governor and Leutenant Governor
Customer Service Promise

Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.

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Human Trafficking GET HELP

National Human Trafficking Hotline - 24/7 Confidential

1-888-373-7888 233733 More Information on human trafficking in Maryland

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201 W. Preston Street, Baltimore, MD 21201-2399
(410)767-6500 or 1-877-463-3464