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    Winter/Spring 2021 Class Descriptions

    Please go to the HUB to register for any of these courses listed below:

    **Due to COVID-19, classes will be held entirely online. Please check the Hub frequently for additions and updates.​

    Conflict Management
    This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

    Embracing the 3’s of Employee Empowerment (Offered via webinar only)
    Everyone within an organization should be involved in managing customer expectations and improving quality. In other words, employee empowerment is a benefit for all involved. This webinar will give participants an overview of the three essential elements of employee empowerment and provide key techniques for encouraging a culture of empowerment within the workplace. After completing the webinar, participants will have the ability to begin to conceptualize an employee empowerment plan.

    Leading Virtually Amid Crisis & Chan​ge
    The virtual platform has become increasingly popularized mainly due to the unprecedented social and economic crisis caused by the Coronavirus pandemic. At a moment’s notice, organizations were forced to adapt, becoming more agile to maintain consistent productivity, amid crisis. This innovative way to conduct business, of course, brings about new challenges for organizations that were forced to switch to teleworking practically overnight. Undoubtedly, telework has presented challenges in the areas of communication, collaboration, and teamwork. With limited resources dedicated to leadership and virtual work, the webinar examines the concept of telework and its recent popularity, reasons teams struggle to achieve cohesiveness as well as ways to overcome a lack of cohesiveness among team members. The webinar will explore ways to help you navigate your team to success and increase overall leadership effectiveness.  Author, Patrick Lencioni's work is a significant focus of the webinar.  Participants will receive an assessment to be completed prior to the session.  

    Moving Forward: Workplace Safety (Offered via webinar only)
    Encouraging people to engage in safety-conscious behavior will help employees to regulate their own safety more effectively and consistently. Employees can help stop the spread of COVID-19 by implementing workplace safety policies or guidelines. This interactive webinar provides an overview of the following areas of the MDH Moving Forward initiative: new COVID-19 policies aimed at workplace safety and the process for when an employee tests positive for COVID-19. As a bonus, the webinar introduces best practices for maintaining a safe environment.

    Sexual Harassment Prevention in the Workplace
    The purpose of this training is to provide guidance and information to MDH employees on Sexual Harassment Prevention in the Workplace. Effective October 2018, sexual harassment prevention training is mandatory for anyone employed by the State of Maryland.  All current employees are required to complete initial training.  New employees are required to complete initial training within six months of hire.  All employees are required to renew the training every two years following their initial training date. By the end of the session participants should be able to:

    • Define sexual harassment and its two forms
    • Describe retaliation as it pertains to sexual harassment law
    • Discuss best practices for the prevention of sexual harassment in the workplace
    • Explain the process for filing a sexual harassment complaint at MDH

    Stress Management (Offered via webinar only)
    Positive and negative stress is a constant influence on all our lives. The trick is to maximize the positive stress and to minimize the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system.
    By the end of the class participants should be able to: 

    • Recognize the difference between stress and job burnout.​
    • ​​Identify the best approach to a stressful situation
    • Describe the lifestyle elements you can change to reduce stress
    • Describe how to use routines to reduce stress
    • Select the use of environmental and physical relaxation techniques
    • Recognize better coping mechanisms for stressful events

    Unlocking the Power of Your Soft Skills (Offered via webinar only)
    According to statistics, 75% of long-term job success depends on a person’s soft skills.  Soft skills are personal attributes that allow us to understand and effectively relate to others. They encompass effective communication, active listening, showing empathy and much more. It doesn’t matter what your job classification may be, soft skills are a necessity.  Therefore, it’s important that you take time to enhance your soft skills so that you will ultimately contribute to a more efficient, and more productive workplace.

    *New topics added regularly please, check the Hub for the most up-to-date listings.