• English

    Google Translate Disclaimer

    The Maryland Department of Information Technology (“DoIT”) offers translations of the content through Google Translate. Because Google Translate is an external website, DoIT does not control the quality or accuracy of translated content. All DoIT content is filtered through Google Translate which may result in unexpected and unpredictable degradation of portions of text, images and the general appearance on translated pages. Google Translate may maintain unique privacy and use policies. These policies are not controlled by DoIT and are not associated with DoIT’s privacy and use policies. After selecting a translation option, users will be notified that they are leaving DoIT’s website. Users should consult the original English content on DoIT’s website if there are any questions about the translated content.

    DoIT uses Google Translate to provide language translations of its content. Google Translate is a free, automated service that relies on data and technology to provide its translations. The Google Translate feature is provided for informational purposes only. Translations cannot be guaranteed as exact or without the inclusion of incorrect or inappropriate language. Google Translate is a third-party service and site users will be leaving DoIT to utilize translated content. As such, DoIT does not guarantee and does not accept responsibility for, the accuracy, reliability, or performance of this service nor the limitations provided by this service, such as the inability to translate specific files like PDFs and graphics (e.g. .jpgs, .gifs, etc.).

    DoIT provides Google Translate as an online tool for its users, but DoIT does not directly endorse the website or imply that it is the only solution available to users. All site visitors may choose to use alternate tools for their translation needs. Any individuals or parties that use DoIT content in translated form, whether by Google Translate or by any other translation services, do so at their own risk. DoIT is not liable for any loss or damages arising out of, or issues related to, the use of or reliance on translated content. DoIT assumes no liability for any site visitor’s activities in connection with use of the Google Translate functionality or content.

    The Google Translate service is a means by which DoIT offers translations of content and is meant solely for the convenience of non-English speaking users of the website. The translated content is provided directly and dynamically by Google; DoIT has no direct control over the translated content as it appears using this tool. Therefore, in all contexts, the English content, as directly provided by DoIT is to be held authoritative.

    The Complaint, Investigative, Disciplinary and Compliance Process

    Filing A Complaint

    Individuals may file complaints with the Maryland State Board of Massage Therapy Examiners. First, please complete the Complaint Form and the Authorization for Release of Information Form online. Then print and SIGN the forms before mailing to:

    Maryland State Board of Massage Therapy Examiners, 4201 Patterson Avenue, Baltimore, Maryland 21215

    Complaints come to the Board’s attention from a wide variety of sources which include client and patient complaints, consumer complaints, complaints from healthcare facilities or non-healthcare facilities, other Board referrals or from federal, state and local law enforcement authorities.

    Investigations Unit

    The Investigative Unit performs preliminary investigations on all complaints in which the Board has jurisdiction. The Board reviews all complaints. If the Board believes that there may be a violation of the Massage Therapy Practice Act (the Act), the complaint is referred for further investigation.

    During the intake process, a complaint is reviewed and analyzed by the Board Disciplinary Review Committee (DRC). As action(s) deem appropriate for that complaint, relevant records are subpoenaed and the respondent (i.e. licensee or registrant who is the subject of the complaint) is requested to respond to the complaint. Thereafter, the investigation is presented to the Disciplinary Review Committee and the full Board. As a result of the investigation of the original complaint, the Board after a review of the investigatory information at the end of any stage of the process, may determine to close an investigation or to continue the investigation and ultimately take some form of action against a practitioner’s license or registration. If violations of the law are substantiated, the Board may reprimand any licensee or registrant, place any licensee or registrant on probation, or suspend or revoke a license or registration. However, a complaint can be closed at this stage if no violation of the Maryland Massage Therapy Practice Act has occurred. Cases not closed will proceed to a full investigation.

    The Investigations Unit is responsible for conducting full investigations into allegations filed against licensed massage therapists and registered massage practitioners that may involve violations of the Massage Therapy Practice Act (the Act). Complaints are received from a wide variety of sources, including but not limited to, patients, family members, other healthcare providers, other state agencies, law enforcement and the media. The Board also reviews and investigates anonymous complaints. The complaints received at the Board cover a wide range of allegations, including but not limited to, boundary violations, sexual improprieties, substance abuse, standard of care and standard of documentation violations, professional, physical or mental incompetency, misrepresentations in the records and in applications and practicing without a massage license or registration.

    Investigations is responsible for fully developing the cases through objective investigative fact finding directed towards proving or disproving each alleged violation of (the Act). Based on information gathered during an investigation, the Board may determine that there is a risk of imminent danger to the public health, safety and welfare posed by the licensee or registrant. The Board may vote to Summarily Suspend the practitioner’s license or registration. A Summary Suspension suspends the practitioner’s license or registration before the evidentiary hearing is held. Following the Board’s vote for a summary suspension, the case is transmitted to the Office of Attorney General (OAG).

    Case Resolution Conference

    After the service of charges, the Board offers the respondent a Case Resolution Conference (CRC) which is a voluntary, informal, and confidential proceeding to explore the possibility of a consent order or other expedited resolution of the matter. The Board has a designated CRC committee comprised of a panel of the Board which meets with the respondent and administrative prosecutor to negotiate such a settlement. A proposed Consent Order must be affirmed by a majority of the quorum of Board. Cases that are settled by a Consent Order do not proceed to a formal, evidentiary hearing at OAH.

    Notification of Board Disciplinary Actions and Mandated Reporting of Actions

    The Administrative Office provides notification to the public of the Board’s disciplinary actions by updating the practitioner profiles on the Board’s licensing database and prepares summaries of the Board’s disciplinary actions for the Board’s newsletter and website. The Investigation Unit completes comprehensive reports of all disciplinary actions and forwards these reports to the National Practitioner Data Bank (NPDB), a national information clearinghouse related to professional competence and conduct and the Healthcare Integrity and Protection Data Bank (HIPDB), a national data collection program for reporting and disclosing certain final adverse actions taken against health care practitioners.

    *Unlicensed or Unregistered Individuals Practicing Massage Therapy

    Once a complaint is received by the Board, the Board first determines whether it has jurisdiction to investigate the complaint. If the individual is not a licensed massage therapist or registered massage practitioner, the Board will refer the complaint to the appropriate agency provided that the individuals appears to have been either practicing illegally or has misrepresented himself or herself as a licensed or registered practitioner.

    Download Complaint Form