• English

    Google Translate Disclaimer

    The Maryland Department of Information Technology (“DoIT”) offers translations of the content through Google Translate. Because Google Translate is an external website, DoIT does not control the quality or accuracy of translated content. All DoIT content is filtered through Google Translate which may result in unexpected and unpredictable degradation of portions of text, images and the general appearance on translated pages. Google Translate may maintain unique privacy and use policies. These policies are not controlled by DoIT and are not associated with DoIT’s privacy and use policies. After selecting a translation option, users will be notified that they are leaving DoIT’s website. Users should consult the original English content on DoIT’s website if there are any questions about the translated content.

    DoIT uses Google Translate to provide language translations of its content. Google Translate is a free, automated service that relies on data and technology to provide its translations. The Google Translate feature is provided for informational purposes only. Translations cannot be guaranteed as exact or without the inclusion of incorrect or inappropriate language. Google Translate is a third-party service and site users will be leaving DoIT to utilize translated content. As such, DoIT does not guarantee and does not accept responsibility for, the accuracy, reliability, or performance of this service nor the limitations provided by this service, such as the inability to translate specific files like PDFs and graphics (e.g. .jpgs, .gifs, etc.).

    DoIT provides Google Translate as an online tool for its users, but DoIT does not directly endorse the website or imply that it is the only solution available to users. All site visitors may choose to use alternate tools for their translation needs. Any individuals or parties that use DoIT content in translated form, whether by Google Translate or by any other translation services, do so at their own risk. DoIT is not liable for any loss or damages arising out of, or issues related to, the use of or reliance on translated content. DoIT assumes no liability for any site visitor’s activities in connection with use of the Google Translate functionality or content.

    The Google Translate service is a means by which DoIT offers translations of content and is meant solely for the convenience of non-English speaking users of the website. The translated content is provided directly and dynamically by Google; DoIT has no direct control over the translated content as it appears using this tool. Therefore, in all contexts, the English content, as directly provided by DoIT is to be held authoritative.

    Filing a Complaint

    Please be advised that the Board DOES NOT respond to anonymous or telephone complaints.

    The Complainant must submit a complaint in writing or by using the complaint form below. When the completed complaint form is returned to the Board office, the Board may:

    • Schedule the matter for initial discussion at its next full meeting or
    • Assign a board member as liaison to investigate and report to the Board.

    The Board first sends a copy of the complaint to the D.P.M. involved and suggest that he/she respond to the complaint. Then the Board reviews the allegations of the complainant and the D.P.M.'s response to ascertain whether the complaint falls within the scope of the Board's authority. If it does, the Board decides what investigation is needed to determine whether there is probable cause to believe a violation has occurred.

    The inquiry requires determination whether to proceed on a complaint by sending a letter to the licensee requesting an explanation of the complainant's allegations, or  by obtaining records related to the complainant from the licensee. If the  Board rules that no violation occurred, the Board closes and dismisses the case and notifies the complainant of that fact.

    The Board may rule that additional information may be required, thus the Board may proceed with an investigation.

    All complaints and the relevant investigation process remain confidential; only Public Orders and Consent Agreements are discoverable.

    The Board DOES NOT mediate fee disputes.

    Download Complaint Form